We're very sorry - an important message to you from us
Monday, December 22, 2014
 | Dear Customer,
I am writing to say how sorry I am for the difficulties you may have recently experienced when shopping online with us at Marks & Spencer over the past few months. Our records show that we regrettably had to cancel your order for which you will have been refunded.
I can honestly say that this Christmas we have faced some tough challenges for our delivery teams and unfortunately this means we have not always been able to offer the high level of service that you rightly expect from us, and for that I sincerely apologise.
We will continue to work as hard as possible to address these challenges and improve the service we offer so that we can meet and exceed your expectations of M&S.
I wish you a very happy Christmas and hope you continue to shop with us in the New Year.
Kind regards, | |
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| If you have any questions, you can contact us by using the following link www.marksandspencer.com/s/contact-us, or call us on 0333 014 8000. If you are calling from overseas please call +44 208 090 9564. | |
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Marks and Spencer plc. Registered office: 35 North Wharf Road, London, W2 1NW, United Kingdom.
Registered number: 214436 (England and Wales) |
posted by June Lesley at 9:41 AM
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