 | | We're not able to amend the items in your order, but you can cancel here within 15 minutes of placing your order and then reorder. You can change the delivery method, address or store within 15 minutes of placing your order. Please call us to make this change. After 15 minutes it is not possible to make any changes to your order. | | To make sure our emails reach your inbox, add email@service.marksandspencer.com to your safe list or address book. | | You can update your marketing preferences any time by signing in to your account. | | Please don't respond to this email, this email address can't accept replies. If you need to get in touch you can still send us an email. | | | | | | Marks and Spencer plc
Registered office: Waterside House, 35 North Wharf Road, London W2 1NW.
Registered number: 214436 (England and Wales)
marksandspencer.com
® 2014 Marks and Spencer plc | | | | Terms and conditions
Who are we Marks and Spencer plc is a company registered in England and Wales (company registration number 214436) whose registered office is at Waterside House, 35 North Wharf Road, London, W2 1NW. Our registered VAT number is 232 128892. Duration of the contract The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel. Cooling Off Period and Cancellation Form If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state ("CRD"), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address shown below. M&S will process your refund within 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund. Specified Return Address: PO Box 672 Warrington Cheshire WA1 4WA For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are a non-EU customer, please see our international returns policy. If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply: - Applicability of cancellation rights: Legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders, flowers, plants, fruit baskets, lingerie (for hygiene reasons), food, gifts and personalised items), any products with a seal where the seal is broken;
- Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
- Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
- Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days the day after you receive the goods or services in accordance with the CRD or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging or in the case of furniture, collection arrangements made, promptly at your cost (currently a charge of £50) which will be notified to you at the time of cancellation.
This is not intended to be a full statement of all your rights under the CRD. Full details of your rights under the CRD are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them). For further details about how to exercise your cancellation rights, please see the Returns and Refunds section of the Help pages to this Website. Delays Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure. Contact details If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us. | | | | |
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