at and t cellular: Returns are now easier in the US

Wednesday, January 7, 2026

We've heard your feedback.

One of the most common frustrations we've seen from our US customers wasn't about the products. It was about the return process, specifically having to send items back internationally. That's now changed.

What's new?

All returns from the United States can now be sent directly to our US warehouse. This means: 

No international return shipping
Faster processing times
A simpler, more familiar returns experience

If you're based in the US, returns no longer need to be sent back to Australia.

Why we made this change  

As BON CHARGE has grown globally, we've continued investing in better infrastructure to support our customers, not just better products. 

Updating our US returns process is part of that commitment. It's about removing friction, listening to feedback, and making the entire experience feel as considered as the products themselves.

What hasn't changed  

Our commitment to quality, customer care, and clear communication remains the same. 

If you ever need help with a return or have questions before purchasing, our support team is here to assist.